Swaps, returns and samples
Plain terms for trade customers. Last reviewed: 19 September 2026.
Wrong size? Send it back and we swap it
We swap unused stakes for a different size. To qualify: tell us within 14 days of delivery; the stakes must be new, never driven, unmarked, and in the bundle they arrived in; you cover the return carriage, and the stakes are your responsibility until they reach us. We check every returned bundle on arrival. Once they pass, we dispatch the replacement size, usually the next working day, and charge or credit any price difference.
Stakes that have been driven
A stake that has been driven is used. We cannot swap it or refund it in full. If part of a bundle is unused we swap that part; for the driven stakes we either return them to you or offer a partial credit at our discretion, and we will tell you which before doing anything.
Returns without a swap
New, never driven, unmarked stakes returned within 14 days of delivery are refunded in full, less the cost of return carriage. Refunds go back to the account that paid, within 14 days of the stakes reaching us.
Faulty or damaged in transit
Tell us within 48 hours of delivery, with photos, and we replace the affected stakes at our cost. This does not affect your statutory rights.
Free sample stake
One sample stake per company, the smallest Tiger size, so you can drive it and judge it yourself. You cover the postage; we tell you the amount before we send, and it is not refundable. A sample stake that has been driven is not returnable.
Who these terms are for
These are our terms for trade sales. If you are buying as a consumer, your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 apply as well, and nothing here reduces them.
How to arrange a swap or return
Call 07859 960370 or use the contact form and quote your order reference. We will confirm the return address and what happens next.