Swaps, returns and samples
Plain terms for trade customers. Last reviewed: 26 September 2026.
Stakes and accessories have different return windows: 14 days for stakes, 30 days for accessories, tools and consumables.
Wrong size? Send it back and we swap it
We swap unused stakes for a different size. To qualify: tell us within 14 days of delivery; the stakes must be new, never driven, unmarked, and in the bundle they arrived in; you cover the return carriage, and the stakes are your responsibility until they reach us. We check every returned bundle on arrival. Once they pass, we dispatch the replacement size, usually the next working day, and charge or credit any price difference.
Stakes that have been driven
A stake that has been driven is used. We cannot swap it or refund it in full. If part of a bundle is unused we swap that part; for the driven stakes we either return them to you or offer a partial credit at our discretion, and we will tell you which before doing anything.
Returns without a swap
New, never driven, unmarked stakes returned within 14 days of delivery are refunded in full, less the cost of return carriage. Refunds go back to the account that paid, within 14 days of the stakes reaching us.
Faulty or damaged in transit
If stakes arrive faulty or damaged, please tell us within 48 hours of delivery, with photos, so we can put it right fast. We replace the affected stakes at our cost. This does not affect your statutory rights.
Accessories, tools and consumables
Everything we sell that is not a stake, from ratchet straps and stake caps to the extraction tool and the Wacker BH55, is covered by these terms instead.
Returns within 30 days
Send back any unused item within 30 days of delivery for a full refund, including the standard delivery you paid when you ordered. You cover the return carriage, and the item is your responsibility until it reaches us. Refunds go back to the account that paid, within 14 days of the item reaching us.
What counts as unused
Tools must be unused and unfuelled, in their original packaging. Consumables must be unused, in unopened packs. Everything else must be unused and in the condition it arrived in.
Faulty items
If an accessory, tool or consumable is faulty, tell us and we collect it at our cost and put it right. This does not affect your statutory rights.
Free sample stake
One sample stake per company, the smallest Tiger size, so you can drive it and judge it yourself. You cover the postage; we tell you the amount before we send, and it is not refundable. A sample stake that has been driven is not returnable.
Who these terms are for
These are our terms for trade sales. If you are buying as a consumer, your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 apply as well, and nothing here reduces them.
How to arrange a swap or return
Call 07859 960370 or use the contact form and quote your order reference. We will confirm the return address and what happens next.